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What You Need to Know Before You Start

Using sona111 means accepting these terms — so read them once and know where you stand. Access to our platform, including deposits via bKash, Nagad, and Rocket, is subject to your local laws and the eligible regions we serve.

Account eligibility by regionbKash, Nagad, Rocket conditionsData and privacy rightsAccount suspension rulesJurisdiction-dependent access
sona111 What You Need to Know Before You Start
LEGAL CONTACT

How to Reach Us on Legal Matters

If you need to raise a legal query, dispute a transaction, or request account data, our support team handles these through dedicated channels. Contact us during available hours and reference your registered bKash, Nagad, or Rocket number so we can locate your account quickly.

Live Chat Reach the support team directly through the chat widget in your account. Reference your wallet number — bKash, Nagad, or Rocket — and describe the legal query clearly so the right team picks it up.
Email Support Send detailed legal requests, account data queries, or formal disputes to our support email. Include your registered mobile number and a clear description of the issue to avoid back-and-forth.
Account Help Centre The Help Centre inside your account covers common legal questions — account suspension, payment disputes, data access requests — with step-by-step answers you can act on right away.
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data, transaction history, and linked wallet details are stored securely and accessed only for the purposes described in these legal terms. We collect the information needed to operate your account — registration details, payment method ownership, and session activity — and we do not sell it to third parties. Cookies are used to keep your session active and to understand how the platform is used, which helps us fix issues and improve the mobile experience. You can request a copy of the data we hold on your account, or ask us to close it, by contacting support with your registered number.

Data Retention

We keep your account and transaction records for the period required under applicable financial and operational rules. After closure, data is retained only as long as legally necessary, then removed from active systems.

Cookie Policy

Cookies on sona111 serve session continuity and usage analytics — not advertising profiling. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how your account loads.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can lock the account before any transaction is processed.

Data Access Requests

You have the right to request what data we hold, ask for corrections, or request deletion where permitted. Submit the request through email support with your registered bKash, Nagad, or Rocket number for verification.

Common Legal Questions Answered

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, contact support and we will get you a clear answer.

Access depends on your local law and the eligible regions we serve. We do not make a legal determination on your behalf — check whether online gaming is permitted under the laws that apply to you before opening an account.

All withdrawals require account verification before funds are released to your bKash, Nagad, or Rocket wallet. This confirms the destination number belongs to the registered account holder and protects against unauthorised transfers.

No. The bKash, Nagad, or Rocket number linked to your account must be registered in your own name. Third-party wallet transfers are not accepted, and transactions from unmatched numbers may be held pending review.

Send a data access request to our support email with your registered mobile number. We will confirm what we hold, provide a copy where required, and process deletion requests within the timeframe our retention policy allows.

A suspension notice will be sent to your registered contact. You can raise a dispute through live chat or email support. Pending balances linked to a verified wallet are not forfeited during a review unless a breach is confirmed.

Updated terms are posted on this page. Continuing to use the platform after a change is published means you accept the revised version. For material changes, we aim to notify registered accounts through the contact details on file.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.