Reference

How sona111 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process deposits through bKash, Nagad, or Rocket, and keep your account secure.

Account data claritybKash, Nagad, Rocket contextYour right to request changesBangladesh-applicable termsSecure data handling

Explore the Lobby Read FAQ

What Data We Collect and Why

sona111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier — enough to verify the payment and match it to your account, nothing more.

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We do not store your mobile wallet PIN or full payment credentials on our servers. Device identifiers and session logs are kept to maintain account continuity across your phone and browser, so switching between the two does not break your session. Cookies help us remember your
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preferences and load the lobby faster on return visits. We may share data with payment processors and identity verification partners strictly to complete transactions or meet legal obligations. We do not sell your personal data to third parties for marketing. Your data is stored on servers
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with encryption at rest and in transit. Retention periods depend on the type of data: active account data is held for as long as your account remains open; transaction records are kept as required by applicable regulations. Availability of our services depends on your local law
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and eligible regions — if you are accessing from Bangladesh, it is your responsibility to confirm that doing so is permitted under local rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete your record, our support team handles these requests directly. We aim to respond to all data-related queries within a reasonable time. Reach us through any of the channels below — your account email is the fastest way to verify your identity before we act on a request.

Live Chat Start a live chat session from inside your account. Fastest channel for quick privacy questions or to request a data summary.

Email Support Send your data request to our support email address. Include your registered account email so we can verify your identity promptly.

Account Help Centre Log into your account and visit the Help section to submit a formal data request form. Useful for deletion or correction requests.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our approach to data is straightforward: collect what is necessary, protect it properly, and give you clear ways to manage it. We apply SSL encryption across all connections and store account data behind access controls. Data handling practices are reviewed regularly to stay aligned with applicable standards.

Cookie Management

We use cookies to keep you logged in across sessions and remember your language settings. You can clear cookies from your browser; this will log you out and reset preferences.

Account Security

Your account is protected by a password and OTP verification on login. We never ask for your bKash or Nagad PIN — any message doing so is not from us.

Data Retention

Active account data stays on file while your account is open. After closure, transaction records are kept only as long as applicable regulations require, then deleted.

Third-Party Sharing

Data is shared only with payment processors like bKash, Nagad, and Rocket partners, and identity verification services — strictly to complete your transaction or meet a legal requirement.

Common Questions About Your Privacy at sona111

These are the questions we get most often about how we handle account data, cookies, payment records, and your right to access or remove information. If your question is not here, our support team can answer it directly.

We collect your name, email address, phone number, and account credentials. When you deposit via bKash or Nagad, we record the transaction reference to match it to your account.

Yes. Submit a data access request through live chat or our support email with your registered account email address. We will compile and share your data within a reasonable timeframe.

Contact us via the account Help section or support email and request deletion. We will remove your data after verifying your identity, subject to any retention obligations under applicable law.

Only where necessary — payment processors for bKash, Nagad, and Rocket transactions, and identity verification partners. We do not sell your data or share it for third-party marketing.

Cookies maintain your login session, remember your settings, and help the lobby load faster on return visits. You can clear them in your browser, but this will log you out of your account.

We store only the transaction reference and wallet identifier needed to verify a payment. Your PIN and full payment credentials are never stored on our systems at any point.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Gamessona111 Casino

How sona111 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Common Questions About Your Privacy at sona111

01 What personal data does sona111 collect when I open an account?

02 Can I see the data sona111 holds on me?

03 How do I request that my personal data be deleted?

04 Does sona111 share my data with third parties?

05 How does sona111 use cookies on my device?

06 Is my Rocket or bKash wallet number stored on sona111 servers?

Privacy Policy

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